3/26/2023 0 Comments Bdm into the waves![]() Dynamics 365 Human Resources continues to enhance Benefits management capabilities by investing in a simplified setup and configuration user experience.While users will still be able to operate a guide with hands-free interactions, core application workflows will be simpler and faster with a touch-enabled holographic interface. Dynamics 365 Guides will be updated to further leverage the hand tracking capabilities available on HoloLens 2, making Dynamics 365 Guides an easier to use and more intuitive application.Dynamics 365 Project Operations delivers functionally rich experiences to create and manage subcontracts with vendors for projects, as well as task scheduling enhancements.New manufacturing execution scenarios are included to allow integration between Dynamics 365 Supply Chain Management, common manufacturing execution (MES) solutions, and shop floor automation systems for our customers to be able to adopt and integrate new business models with ease. We will enable businesses to optimize their usage of available material and capacity to avoid stockout situations and keep the business flowing. Dynamics 365 Supply Chain Management invests in enabling a resilient supply chain with enhancements in key areas such as resource planning, manufacturing, and warehousing.We continue to enhance our globalization offering with additional localizations and the general availability of our Tax Calculation service. To ensure that financial activities close on time, we are enabling our customers to increase productivity when it critically matters the most: we are bringing enhanced usability and performance around fixed assets, year-end close, and financial dimensions. Dynamics 365 Finance launches the general availability of Finance Insights to focus on data-driven insights empowering customers with out-of-the-box machine learning for their financial operations.Additionally, a refreshed work order form will enhance user productivity. Dynamics 365 Field Service continues down the path of providing easy customer engagement: a new customer portal will incorporate existing capabilities such as technician locator and new general availability capabilities such as self-scheduling and appointment management to enhance service and customer communication.Additionally, we are investing in routing diagnostics for supervisors, machine learning-based rules for classification such as sentiment analysis and effort estimation, and improved historical analytics. The intelligent routing service uses a combination of AI models and rules to assign incoming service requests from all channels (cases, entities, chat, digital messages, and voice) to the best-suited agents. Dynamics 365 Customer Service enhances knowledge authoring with AI-suggested keywords and brief descriptions for knowledge articles.Several new capabilities are also coming to the Dynamics 365 Sales mobile application, now available in the iOS and Android app stores. Seller productivity investments include LinkedIn integration enhancements for easy access to Sales Navigator, forecasting updates, and guided selling improvements with Sales Accelerator. ![]() Dynamics 365 Sales launches the general availability of Deal Manager, a new, modern workspace for managing your pipeline, as well as enhancements to the integration between Dynamics 365 Sales and Microsoft Teams, including more collaboration tools and calling capabilities.Quickly generate email content using GPT-3 AI and then optimize with our streamlined AB testing tools. Marketers will be able to create segments for leads and custom entities in the new segmentation builder experience using natural language to build segments and target audiences quickly and easily. Dynamics 365 Marketing is improving experiences and capabilities for creating moments-based and segment-based customer journeys that span all customer touchpoints taking personalization to the next level.This second release wave of the year offers hundreds of new features and enhancements, demonstrating our continued investment to power digital transformation for our customers and partners. On July 14, 2021, we published the 2021 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities that are planned to be released between October 2021 and March 2022. ![]()
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